FAQ

01
How long does shipping take?

Standard shipping: 2–5 business days. Express options (1–2 days) are available at checkout.

02
Can I return items if they don’t fit?

Yes—unused items can be returned within 30 days for a full refund or exchange, no restocking fee.

03
Are your raincoats waterproof or water-resistant?

All our raincoats are fully waterproof (tested to repel heavy rain), not just water-resistant.

04
Do kids’ rain boots run true to size?

Yes, they follow standard kids’ sizing. Check our size chart (linked on product pages) for exact measurements.

05
How do I track my order?

You’ll get a tracking link via email once your order ships—click it to view delivery status.

06
Are the umbrellas windproof?

Most styles are windproof (up to 40–50mph). Check product tags for “windproof” labeling.

07
Can I cancel my order after placing it?

Orders can be canceled within 12 hours of placement—contact support to request this.

08
How do I clean my rubber rain boots?

Wipe with a damp cloth and mild soap. Avoid harsh chemicals (they damage rubber).

09
Is there a warranty for rain gear?

Yes—all products have a 6-month warranty against defects (e.g., broken umbrella ribs, leaking coats).

10
Do you ship internationally?

Currently, we only ship to the U.S. and Canada. International shipping will launch next quarter.

11
Are plus-size raincoats available?

Yes—our raincoats come in sizes XS–4X. Filter by “plus-size” on the raincoat category page.

12
What payment methods do you accept?

We take credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.